Terms & Conditions www.silviadeifiori.com

Art.1 – Seller

The sale of products on the website www.silviadeifiori.com is managed by SDF sas di Silvia Lora Ronco with headquarters in Milan in via Carlo Maria Maggi, 6

VAT no. 09304970966.

Art.2 – Object

These general terms and conditions of the www.silviadeifiori.com website, as integrated with the Privacy Policy and Cookie Policy, regulate access to and navigation on our website, as well as the methods of purchasing, providing, and using online and classroom courses and additional services.

Art. 3 – Acceptance of these Terms and Conditions

These Terms and Conditions apply to all visitors to our site and to those who purchase our online courses and products on our site.

Therefore, by browsing and/or using the site, you acknowledge that you have read, understood, and accepted these Terms and Conditions, which are binding on both the visitor and the customer.

For this reason, we invite you to read the Terms and Conditions in their entirety and carefully and, if you do not agree with them, to leave the site.

Art. 4 – Modification of the Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time for business reasons or to comply with legal obligations. Following material changes to this document, we undertake to promptly notify our customers and users through the means available to us.

Art. 5 – Partial invalidity of the Terms and Conditions

If one or more clauses of these Terms and Conditions are found to be void or unenforceable, such voidness or unenforceability of the clause shall not affect the remaining clauses.

Art. 6 – Registration

Anyone wishing to purchase and use one of our courses for sale must register on our website by completing the registration form in its entirety.

Only adults or minors who have already turned 14 and who have obtained the consent of their parents or guardianship/curator can register.

By registering, you confirm that you meet the aforementioned requirements. We reserve the right to delete your account if you provide false or misleading information.

The student guarantees the accuracy, completeness and truthfulness of the data and information provided to SDF sas di Silvia Lora Ronco during registration, as well as all the information and data that he/she will provide

At the time of registration.

The username and password chosen by the user are strictly personal and the user undertakes to safeguard them with the utmost diligence and to keep them secret and confidential, and not to disclose or otherwise transfer them to third parties. The user therefore agrees to assume full responsibility for any activity that may occur under his or her username.

Please note that in the event of losing your password, there is a specific procedure for recovering it.

The User must also promptly notify corsi@silviadeifiori.com of any event that causes him or her to believe that his or her username is no longer secure.

When registering and purchasing the course, the user must specify by checking the appropriate boxes that they accept these Terms and Conditions and our privacy policy.

Art. 7 – Purchase of courses

The user, by proceeding with the online purchase:

– Declares having read the Course Program, as well as all the information relating to the course itself available on the dedicated page;

– Declares that he/she is aware of the prerequisites, including hardware and software, necessary to access and benefit from the course;

The purchase process for the chosen course is initiated via dedicated buttons such as "buy course." We will consider the process complete only when we receive payment through the payment methods made available, such as PayPal, Stripe, or other agreed-upon methods.

The invoice or receipt certifying payment will be issued following the payment and will be sent, upon request, via email to the email address provided by the student.

Art. 8 – Use of free content

With regard to content marked as "free" on our site, it is characterized by the possibility of being enjoyed freely without any financial cost to the user. The provisions of Articles 13, 14, 15, 16, and 17 of these terms and conditions also apply to free content.

Art. 9 – Subscription

Subscription to our site includes exclusive use of certain dedicated content and access to content on the site at special rates for users who wish to subscribe. The benefits of subscribing are listed on the "Subscriptions" page and supplement this article. Users have the right to cancel their subscription early by providing thirty (30) days' notice by sending an email to corsi@silviadeifiori.com. Any amounts paid in advance will not be refunded upon notification. Early termination will be effective the month following the month in which the termination was communicated and will result in the loss of all service benefits.

Art. 10 – Mentoring activities

"Mentoring" refers to the services provided by Silvia Lora Ronco or by highly qualified collaborators specializing in creative planning and logistics, in the form of hourly consulting. Consulting services are not tied to the achievement of any specific result, being understood as an obligation of means rather than results. Following the purchase of the chosen option, the Consultant will make available specific days and times in which to provide the service, for a maximum period of time limited to the purchased option. In the case of mentoring services, there are no refunds or early termination options, except as provided by the Consumer Code.

Art. 11 – Purchase of physical products

On our website we sell some products useful for the “flower design” activity that can be purchased by our customers to make the most of the training activities which are integrated with practical exercises. The physical product will be shipped by courier within seven (7) days from the date of purchase. There is no return or refund policy unless the purchased products are affected by defects that make them unusable. In this case the customer is required to send photographs certifying the defect to the email address corsi@silviadeifiori.com and choose whether to request a refund or the sending of a new product. If the customer is identifiable as a consumer, they will have the right to exercise the ius poenitendi in reference to their purchase and to return it within fourteen (14) days for a full refund. The returned products must be intact in all their parts and in the original packaging, under penalty of not issuing a refund. In any case, the costs of return are borne by the customer.

Art. 12 – Conditions, terms and methods of delivery of online courses

Delivery of the purchased course is subject to the effective receipt of the payment referred to in Article 6 of these Terms and Conditions. We undertake to make the chosen course accessible and usable within 2 business days of receiving the indicated payment.

Art. 12 bis – Conditions, terms and methods of delivery of classroom courses

Our website also offers a catalog of classroom courses, available in person and not through e-learning.

The user will be considered enrolled in the "classroom course" after purchasing the chosen product on our website and making the subsequent payment. Under no circumstances will the student be deemed to have reserved a place in the classroom until payment has been made.

Courses will be held on the dates and locations indicated on the course page, which can be visited before purchasing. We undertake to promptly notify participants of any changes beyond our control.

Each course participant is required to:

use materials and equipment made available with the utmost care and diligence;
strictly adhere to the safety and conduct rules established by the organization or the host institutions;
do not make video and/or audio recordings or photographs at the course locations, or during the courses themselves;
not to make copies or steal documents that they come into possession of during their stay at the course locations.
In the event that a participant commits the above violations, we have the right to withdraw the illegal copies, recordings, photographs and videos, and to remove and/or no longer admit to the courses the participant responsible for the aforementioned violations.

All material presented in classroom courses is protected by copyright as specified in Articles 15 and 16 of this document.

The Client acknowledges that, although the content of the courses and related documentation has been checked to the maximum extent possible, no claims can be made if the information contained therein is found to be incorrect or out of date. The organization reserves the right to make any changes and updates to the course content to better reflect the constant evolution and continuous development of the market, even without explicit notification.

The sale price is indicated on the relevant product pages on our website. We also reserve the right, at any time, to apply promotions and/or discounts that result in a change in the previously indicated price without prior notice. The Customer acknowledges that they cannot request the application of discounts after the event or payment for the purchased service, even if they are applied during marketing activities following the registration of a user who purchased the course at full price. Different promotions cannot be combined.

For refund and early withdrawal policies, please refer to Article 14 of this document.

The organizer also reserves the right to:

Replace designated teachers at any time without notice in the event of illness or serious reasons that prevent them from being present in the classroom.
Postpone the course to a specific date or cancel the course if the minimum number of participants indicated on the course description page is not reached. In the event of cancellation, we will refund the participation fee within ten (10) days.

Art. 13 – Suspension/Interruption of the supply or making available of the products

We reserve the right to suspend or interrupt the provision of online courses at any time, giving immediate notice to customers using any method deemed appropriate, if:

There were reasonable grounds for fearing the occurrence of security problems and/or violations of the law, or the occurrence of such problems;
We recognize the need and opportunity to improve and increase the efficiency and functionality of our site.
In such cases, the duration of the membership will be extended for a period of time equal to the duration of the suspension.

Art. 14 – Withdrawal and refund conditions.

The user who has purchased any online course on our site has the right to withdraw early within ten (10) days. The deadline expires if the user has used the purchased course for more than 15%. In the event of withdrawal, SDF sas di Silvia Lora Ronco undertakes to refund the amount in full within thirty (30) days.

We also allow users to make a "Course Change" instead of early withdrawal by notifying us at corsi@silviadeifiori.com.

If the user has not purchased the course for professional purposes and is therefore classified as a "consumer" pursuant to Art. 3 letter A of Legislative Decree 206/2005, the so-called "Consumer Code", he/she will have the right to early withdrawal without any penalty within fourteen (14) days of purchase and to a refund of the entire sum within ten (10) working days.

If the product purchased is a "classroom course," if it is postponed for any reason not attributable to SDF sas di Silvia Lora Ronco, but due to force majeure or natural disasters, the course will be rescheduled and it will not be possible to request a refund of the amount paid as a participation fee.

Art. 15 – Copyright and rights

The portal, intended as a technological infrastructure, is the exclusive property of WebinarPro srl, which provides the creation and structuring services for this academy. All content, both graphic and textual, as well as the courses available within the portal, the SDF sas di Silvia Lora Ronco trademark, or any trademark identifiable with the phrase "Silvia dei Fiori," and any other distinctive signs are the property of SDF sas di Silvia Lora Ronco. All rights reserved.

Art. 16 – Material published on the site.

All material and content, of any kind and type, are the property of SDF sas di Silvia Lora Ronco and are covered by copyright.

Modification, distortion, copying, duplication, publication, or distribution of such content, even in part, by any means, including for non-commercial purposes, is expressly prohibited. Any act prejudicial to moral or material rights of the copyright owner is also prohibited. Users may not copy, modify, adapt, reproduce, publish, transmit, distribute, sell, license, communicate, or otherwise make available to the public, create derivative works from, or make any other unauthorized use of such content.

The trademarks, including de facto trademarks, contained in our site, or in any case referred to therein, are protected by the law on trademarks and unfair competition and by other applicable Italian laws or by any commercial agreements and, therefore, cannot be copied or imitated.

Art. 17 – User obligations and responsibilities

The User undertakes:

Use our site exclusively for training and professional development purposes;
Do not use the site for illegal purposes, or in violation of any local, national, or international law, including, but not limited to, laws regarding intellectual property, copyright, and privacy;
To exonerate us from any liability arising from the undue, illegitimate, incorrect or incomplete entry, even due to mere material error, of personal, fiscal and accounting data;
To keep your username and password with the utmost diligence and to keep them secret and confidential, and not to communicate or otherwise transfer them to third parties;
Not to use and/or exploit for commercial purposes, total or partial reproduction, reworking and transmission in any form and by any means the material contained on our site.
To comply with national and EU regulations, as well as with these Terms and Conditions, Code of Ethics, and Privacy Policy.
Not to introduce viruses, worms, spyware or anything else that could, even potentially, violate or damage the functioning of the Portal.

Art. 18 – Supplier Obligations and Privacy

The company SDF sas di Silvia Lora Ronco undertakes to guarantee access to and use of purchased online courses, to activate them within and no later than two (2) working days, to guarantee the quality of the training products and to assist the customer in the best possible way.

Furthermore, you agree to comply with the early withdrawal and refund policy set forth in this document and with the legislation on the collection and processing of personal data, EU Regulation 679/2016 and Legislative Decree 101/2018. For further information regarding the privacy policy, please refer to the content of our privacy policy.

Art. 19 – Exclusion of liability

For anything not explicitly stated in these Terms and Conditions, SDF sas di Silvia Lora Ronco declares itself exonerated from any liability relating to any technological malfunctions and any interruptions of service unless fraudulent or grossly negligent conduct is evident.

Article 20 – Account Closure. Illegal Use of the Site

The User may request the closure of his/her account at any time, without penalty and without specifying the reason, unless the User still has to pay for the purchase.

It is understood that following the removal of the account the User will be prevented from accessing the courses.

As already specified, we also reserve the right to suspend or remove your account if we detect any illegal use or use that violates these Terms and Conditions.

Art. 21 – Privacy Policy

Personal data transmitted by the User or otherwise acquired while browsing our site will be processed by SDF sas di Silvia Lora Ronco in compliance with the latest legislation on the collection and protection of personal data. To this end, users are required to read our Privacy Policy and Cookie Policy.

Art. 22 – Applicable law and competent court

These General Terms and Conditions are governed by Italian law.

For any disputes that may arise, except those concerning consumer rights, the parties agree to resolve such disputes out of court, possibly resorting to appropriate mediation bodies. Should these attempts prove unsuccessful, the Court of Milan shall have exclusive jurisdiction.